Refund Policy

1. All sales are final

Except for the narrow confirmed-billing-error process below, all trial, subscription, renewal, upgrade, usage, and other fees paid to Scalith, LLC for Referral API are final, non-cancellable after they are charged, and non-refundable. We do not provide discretionary refunds, service credits, partial refunds, or prorated refunds.

2. Paid trial

The introductory trial costs $0.99 and lasts 14 days. It is a paid evaluation period, not a free trial, and the $0.99 charge is non-refundable. The trial gives an eligible new Customer an opportunity to evaluate the Services before the selected recurring subscription price begins.

The trial is available once per Customer account. Unless cancelled before the trial ends, the selected subscription renews at its disclosed recurring price. A returning subscriber is not entitled to another trial.

3. No-refund circumstances

No refund or credit is provided because of:

• Buyer’s remorse or a change of mind.
• Forgetting or failing to cancel before a charge or renewal.
• Failure to use, underuse, or delayed use of the Services.
• An unused or partially used trial or billing period.
• Dissatisfaction after purchase.
• Integration, implementation, or configuration difficulty.
• Failure to achieve expected revenue, referrals, conversions, commissions, savings, or other results.
• Selecting the wrong plan, capacity, billing interval, or account.
• A downgrade, suspension, termination, or account closure.
• Incorrect, incomplete, delayed, or duplicated Customer Data, Customer configuration, or Customer instructions.
• Currency conversion, taxes, bank fees, or card fees.
• Failure, delay, or conduct of an external service not caused solely by Scalith.
• Plan-limit or acceptable-use enforcement.

4. Cancellation

Customer may cancel future renewal through the available billing controls. Cancellation ordinarily takes effect at the end of the current paid or trial period. Customer retains applicable access until that boundary unless access is suspended or terminated under the Terms.

Cancellation prevents the next renewal; it does not reverse an existing charge, shorten an existing payment obligation, or create a refund or credit. Account closure and data deletion are separate from subscription cancellation.

5. Confirmed Scalith billing errors

The sole voluntary exception to this no-refund policy applies when Customer was charged an incorrect amount because of a genuine billing fault caused solely by Scalith. Examples may include a duplicate Scalith-originated charge or an amount that does not match the plan and billing interval Scalith recorded for the transaction.

A Customer misunderstanding, failure to cancel, unauthorized use of Customer’s account or payment method, Customer configuration, bank action, currency conversion, tax, or external-system failure is not a Scalith billing error.

6. How to report an error

Customer must email support@referralapi.dev within 7 calendar days after the charge. The message must be sent from the Customer’s account email and include:

• The Customer account email.
• The invoice, receipt, or charge reference.
• The charge date and amount.
• A clear explanation of the claimed Scalith error.
• Any reasonably requested evidence needed to investigate.

A request submitted after 7 calendar days is ineligible unless applicable law requires a longer period. Customer must not send full payment-card numbers, card security codes, passwords, or API keys.

7. Review and sole remedy

Scalith will review its account, plan, invoice, transaction, and billing records and determine whether a genuine fault caused solely by Scalith produced an incorrect charge. Customer must cooperate with reasonable verification requests.

If Scalith confirms such an error, Customer’s sole remedy is correction and refund of the confirmed erroneous amount. Scalith will not refund correctly charged amounts or pay consequential costs, bank fees, currency differences, lost profits, or other alleged losses. Refund delivery time after approval depends on banking systems outside Scalith’s control.

8. Other disputed charges

A duplicate or unauthorized charge not caused solely by Scalith must be handled through the applicable account-security, payment, and banking procedures. Customer remains responsible for securing its account, authorized users, payment method, and billing access.

9. Chargebacks

A chargeback is not a substitute for the billing-error review process. Customer must first email Scalith with the required details and allow a reasonable opportunity to investigate. Scalith may suspend access while a charge is disputed and may recover unpaid amounts, reversal fees, collection costs, and other amounts permitted by law when a dispute is abusive, fraudulent, or inconsistent with these policies.

10. Mandatory law

This Policy does not limit a non-waivable refund or cancellation right that applicable law expressly requires. No voluntary right is created beyond the confirmed Scalith billing-error process described above. This Policy is incorporated into and governed by the Terms and Conditions.

11. Contact

Billing-error and refund communications must be sent by email to support@referralapi.dev. Our street address is not a billing-support or refund-request channel.